Interested in working for a growing tech startup who’s shaking up the real estate industry? Placester is a Techstar alum in the heart of Boston. Placester is the leading provider of real estate websites in the world. Our clients range from top producing agents to nationally recognized brands. We empower the real estate community by providing them simple, intuitive software for managing all of their marketing and advertising - from turn key agent websites to custom designed lead creation portals.
Customer Support Representative
A Customer Support Representative at Placester is responsible for making sure our customers love their online presence. This is a big role. You’ll be engaging and onboarding customers on a daily basis; answering their questions and guiding them in how to best use our products in a way that brings them value.
What does that mean? You’ll be helping them create and launch successful real estate websites, listening and responding to customer insight; supporting multiple customers at any given time through your amazing pipeline and time management skills. But let’s be clear about one thing: you’re not just answering emails. We need a dynamic individual who can provide top notch consultative service and support for our customers. Someone who can clearly express what they learn and play a pivotal role in getting that learning into our product.
As a part time employee you will be working up to 30 hours per week. This will include multiple evenings and either one full day Saturday or Sunday each week. At first, while you train, being in the office is necessary, however may of these hours can be worked from home once you are all set.
About you as a Customer Support Representative:
Nice to have: