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Customer Support Representative

 

About Placester
Interested in working for a growing tech startup who’s shaking up the real estate industry? Placester is a Techstar alum in the heart of Boston. Placester is the leading provider of real estate websites in the world. Our clients range from top producing agents to nationally recognized brands. We empower the real estate community by providing them simple, intuitive software for managing all of their marketing and advertising - from turn key agent websites to custom designed lead creation portals.

Customer Support Representative
A Customer Support Representative at Placester is responsible for making sure our customers love their online presence. This is a big role. You’ll be engaging and onboarding customers on a daily basis; answering their questions and guiding them in how to best use our products in a way that brings them value.
What does that mean? You’ll be helping them create and launch successful real estate websites, listening and responding to customer insight; supporting multiple customers at any given time through your amazing pipeline and time management skills. But let’s be clear about one thing: you’re not just answering emails. We need a dynamic individual who can provide top notch consultative service and support for our customers. Someone who can clearly express what they learn and play a pivotal role in getting that learning into our product.

About you as a Customer Support Representative:

  • You’re eager to learn new things and especially love learning about online marketing and what’s happening in the web technology space
  • You think outside the box, you love coming up with new and unique ways to solve problems, present findings and help customers
  • You’re passionate about what you do and approach your work with enthusiasm
  • You’re analytical and love figuring out how to measure and gauge the effectiveness of your ideas
  • You’re social, you love the internet and are excited to help others find the best way to get value out of their efforts online
  • You are super organized and are used to juggling multiple projects at once, keeping priorities in mind and always have a method for getting everything done well and on time

About you:

  • Interest in working in a customer service or technical support environment
  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies, website creation and online marketing
  • Ability to multi-task and perform effectively under pressure
  • Comfortable interacting with all levels of management and roles within the client organization
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively explain possible solutions to a customer’s challenges and opportunities
  • Detailed, organized and results oriented
  • Ability to learn and assimilate technical information quickly
  • Enthusiasm, strong work ethic and a positive attitude

Nice to have:

  • Experience with SEO and Content Marketing
  • Experience with Social Media Marketing
  • Experience in graphic design
  • Experience with WordPress
  • Experience in a web development shop
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