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Customer Success Manager

Placester is looking for exceptional Customer Success Managers to join our growing team.

As a Customer Success Manager, you’re responsible for retaining our customers through the onboarding process and driving engagement with our products and solutions.
 

What does that mean? You’ll be driving customers through Placester’s onboarding path and working with the team to continually raise the bar of what success looks like for a customer. From close of sale to launching a site, you’ll be the primary lead in keeping customers on track. We need a dynamic, self-motivated individual who can provide top notch consultative service and work cross-functionally across Placester’s teams.

 

About you as a Customer Success Manager:

  • You’re a team player and who is eager to help get customers to the finish line through cross-functional collaboration
  • You’re passionate about driving value for customers through a suite of products and solutions
  • You’re a self-starter and not shy about pitching value to keep a customer focused and on track
  • You’re eager to learn new things and especially love learning about online marketing and what’s happening in the web technology space
  • You think outside the box, you love coming up with new and unique ways to solve problems, present findings and help customers
  • You’re passionate about what you do and approach your work with enthusiasm
  • You’re analytical and love figuring out how to measure and gauge the effectiveness of your ideas
  • You’re social, you love the internet and are excited to help others find the best way to get value out of their efforts online
  • You are super organized and are used to juggling multiple projects at once, keeping priorities in mind and always have a method for getting everything done well and on time
     

About you:

  • 2-5+ years of customer success and retention experience working within a web tech or online product environment
  • Demonstrated analysis, problem solving and troubleshooting expertise
  • Solid understanding of Internet technologies, website creation and online marketing
  • Ability to multi-task and perform effectively under pressure
  • Comfortable interacting with all levels of management and roles within the client organization
  • Ability to effectively prioritize and escalate customer issues as required
  • Excellent communication and presentation skills to effectively explain possible solutions to a customer’s challenges and opportunities
  • Detailed, organized and results oriented
  • Ability to learn and assimilate technical information quickly
  • Enthusiasm, strong work ethic and a positive attitude

 

Bonus:

  • Experience with online marketing (SEM, SEO, Social Media Marketing, etc….)
  • Experience in a web development shop
  • Experience with Wordpress or other CMS


 

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