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Office Manager/Office Operations

Be a huge part of building and supporting one of the best company cultures in Boston and Chicago. We’re a growing real-estate tech company with 160 people spread across two offices. You are a multi-tasking guru with a knack for customer service and making a memorable experience for all employees. You geek out about company culture, love rolling up your sleeves to get things done, and know you can help scale something awesome.

We’ve got the start-up mentality, which means you’ll need to be wearing many hats. The perfect candidate will take ownership of the Boston space and be just as comfortable dealing with vendors and doing a daily reset of the space, as you are making budget and event recommendations and leading cross-functional projects. In return, you’ll get a lot of autonomy and say in how we do things.

Key Responsibilities:

  • Own the office experience.
  • Vet, select and interface with vendors who maintain the space. Ensure they are delivering on services and always be looking to make improvements.
  • Roll up your sleeves and do a reset in the Boston space (tidy, restock, make sure things work) at least daily and ensure space looks neat and is operational.
  • Make budget decisions and recommendations on things to do to improve the employee experience in both offices, weighing the relative value.
  • Work with People Ops and IT on provide “white glove” treatment to candidates and new hires.
  • Provide excellent customer service. Answer employee questions and follow up on inquiries in a timely manner. Stay on top of vendor requests and update the team on progress.
  • Be the main People Ops representative on a culture events team. Help brainstorm and execute events that bring the teams together.
  • Be the point of contact for landlords and subtenants with questions.

Requirements:

  • 5+ years working in an office environment with 2+ years involvement in office management (People Ops and culture experience preferred).
  • Basic tech-savviness. You’ll often be the first point of contact with shared A/V issues in our conference rooms.
  • Demonstrated prioritization and organizational skills with a can-do attitude. There’s always a lot going on, so you’ll need to be able to shuffle priorities without dropping the ball on the little things that make our experience special.
  • Experience managing vendors and making decisions that impact budget.
  • Approachable with a relentless customer-service focus. You’ll be the face of the company to a lot of people and must be passionate about providing a next-level experience.
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